Warranty Information

 

WARRANTY DETAILS

  • Keep your receipt for proof of purchase date.
  • No returns can be accepted on living items after 24 hours.
  • There will be a 10% restocking fee on all returns and cancelled orders, including trees scheduled to be planted.
  • Annuals, seasonal color, tropicals, sod, and any plant material under 3 gallon are not warrantable.
  • All sales are final on furniture and lighting fixtures. No exceptions.
  • Special orders require full payment and are non-refundable.
  • ALL SALES ARE FINAL AFTER 10 DAYS.

 

TREES, SHRUBS AND PLANTS (OVER 3 GALLONS)

  • Trees, shrubs or plants not planted by Fossil Creek are guarantee for 90 days at 50% replacement cost.
  • Shrubs or plants planted by Fossil Creek are guaranteed for 1 year at 50% replacement cost, so long as a properly functioning, automatic irrigation system is present.
  • Trees planted by Fossil Creek are guaranteed for 1 year at 50% replacement cost, so long as there is a tree bag or properly functioning bubbler present.
  • Acts of nature (such as wind or hail damage, insect/pest infestation, etc.), lack of maintenance (such as excessive over watering or under watering), and/or conditions beyond our control will void the warranty.
  • Freeze damaged trees, shrubs or plants will not be warranted.
  • If the tree, shrub, or plant is dead when we arrive, the warranty is void.
  • Any tree, shrub or plant found to be warrantable by Fossil Creek will only be replaced one time.

 

We are trusting you to love and care for your trees and plants.  Please call, email, send pictures right away if you have questions or concerns.  We want you to be a successful gardener and have a yard you enjoy making memories in!